Your Chapter’s Visitor Hosts are an extremely important part of your team! Visitor Hosts are the first people a potential New Member encounters; choose one Coordinator, two Greeters, two Open Networkers/Orientation Facilitators, and one Follow-Up Specialist from your very best networking Members for these duties. Accountable and committed Visitor Hosts will keep your Chapter running smoothly, add professional polish to your meetings, and convert more visitors into Members!
Visitor Hosts are the FIRST and LAST impression that a visitor will receive from their experience with BNI®. Be the go-to person, or the expert, for the visitor’s BNI® questions!
Definitions
Visitor
A qualified visitor is a business professional whose classification is open in your Chapter. This individual is looking to grow their business through increased referrals and is interested in exploring the benefits of belonging to and participating in a BNI Chapter. They are seeking information about BNI® and your Chapter to determine if it aligns with their business goals. If they find a good fit and recognize the value of joining your Chapter, they will attend Visitor Orientation.
Guest
A guest is a person visiting the Chapter meeting who is not a viable candidate to become a Member. Examples of guests are:
A person who works full-time for a company that does not rely on referrals, sales, or commissions for their job
A person who is retired and intends to remain retired
A person who is not employed and/or does not want to be employed
A family member of a BNI® Member who is visiting town and has no intentions of becoming a Member
A person who lives out of the area and is not moving to the area
A person who is already a Member of another BNI® Chapter or a newly forming Chapter
A person whose profession conflicts with an existing Member
While guests can be a great source of referrals and business to the Members, they will not become Members of your Chapter. They should be warmly welcomed by the Visitor Host Team. All Members should make a point of getting to know all visitors and guests. All guests are asked to attend the Visitor Orientation so that they may be able to find a Chapter that suits them or may refer us to other individuals who will become future visitors.
Substitute
A substitute is a person who is substituting for a BNI® Member. This person could be a visitor or a guest. The goal is to have all substitutes be visitors and not guests. If you have a qualified visitor, they can count as a VISITOR and SUBSTITUTE at the same time. The Visitor is marked by the Visitor Host Team; the Substitute is manually entered by the Vice President on the weekly PALMS report. All substitutes are asked to attend the Visitor Orientation so that they may be able to find a Chapter that suits them or may refer us to other individuals who will become future visitors.
Regarding Visitors and the Substitute Guideline
A person whose profession conflicts with an existing Member is a guest. Please explain our policy on allowing one person per profession. Encourage them to stay to experience the BNI® meeting, including participating in the Orientation after the meeting. Don't be offended if someone in your classification visits your Chapter; make them feel warm and welcome, share your testimonials on how BNI® has affected your business, and explain that by attending a Discover BNI meeting we will help them find an appropriate Chapter.
The primary purpose of a substitute is to represent a BNI® Member. BNI® recommends minimal use of a substitute. However, a Member may use substitutes up to three times in a rolling six-month period. As Visitors can only attend two BNI® meetings, the same substitute in a Chapter should only be used TWICE total, regardless of the time frame.
During Member introductions, substitutes must only give the Weekly Presentation for the Member they are substituting for. Substitutes should also participate in the Referral/ Testimonial portion of the meeting by reporting on the appropriate slips for the Member they are substituting for. Substitutes in the same classification as another Member are asked NOT to advertise their business.
Do note that substitutes should be advised by the Member on the importance of showing up on time and not leaving early.
Members should alert the Chapter of a substitute so the Visitor Host can be there to greet them.” Therefore, it is not possible to request that a visitor or guest act as a substitute for a Member on the day of the meeting. Members without a substitute on the day of the meeting are counted as absent.
Be sure to follow the process for placement in another Chapter that has their classification open by inviting them to attend a Discover BNI meeting. Substitutes and visitors are potential business contacts for all Members!
Visitor Behavioral Styles
There are two distinct differences in behavior styles that you will encounter as a Visitor Host. Both of these are desirable behaviors in BNI® Members. Neither is better than the other. We all need to be aware of how to approach and work with the two types.
Fast Decision Makers
There will be many visitors who make decisions quickly. They will be inclined to apply immediately. The attraction is either the monetary benefits of being a Member or the fun and high energy of the meeting. They may also be motivated by a fear of loss of business to the competition. These people will usually be more outgoing and gregarious in reaching out to meet the Members.
Visitor Host—Open Networker/Orientation Facilitator
When you identify that a visitor is a Fast Decision-maker, introduce them to other Members in the Chapter (ideally within their Power Team) who have high energy and excitement regarding their membership.
During the Orientation, Fast Decision-Makers often want to have an application right away and begin filling it out immediately. Give them QR code to scan on the Smart Start System to get them to complete the steps immediately .
Ensure Visitors have received a Chapter Roster with all the Members' information and a place to take notes during the meeting.
Visitor Host—Follow-Up Specialist
With a Fast Decision Maker, a follow-up call from a high-energy Visitor Host—Follow Up Specialist is the best approach.
When following up with Fast decision-makers, they often want to get straight to the point and avoid small talk.
They want to know how productive the Chapter is and how they will benefit. Be prepared to share the value of the Chapter (annual Thank You for Closed Business totals for the Chapter) and what revenue could be earned (average Thank You For Closed Business value per Member per year).
If they express that the meeting was “fun!” … pick up on this word and make sure they know that, yes, you have fun while you get business done!
If the Visitor has NOT applied, ask them if they have or are planning on submitting their application.
Reserved Decision Makers
There may be a few visitors who need to gather more facts before making a decision. They may want to visit the Chapter for a second time. They will ask for website information. Some may want to go back to work or home and discuss the decision with their employer or significant other. Testimonials from existing Members will be very impactful in making their decision regarding applying for membership. If these types of decision-makers have multiple questions during the orientation, split them off from the group with one of the two Visitor Host – Open Networker/Visitor Orientation Facilitators to allow fast decision-makers to move forward with their applications.
Visitor Host—Greeters
When you identify a Reserved Decision Maker as they arrive, they will need your caring attention and big, warm smile.
Visitor Host—Open Networker/Orientation Facilitator
To make Reserved Decision Makers feel more comfortable, they will need to know what to expect during the meeting today. Provide them with an overview of the agenda in terms of how the meeting will be called to order; tell them they will have the opportunity to share what they liked best about the meeting towards the end of the meeting, after which you will be invited to participate in the Visitor Orientation. Setting visitor expectations during Open Networking is crucial at this stage.
When you identify that a visitor is a Reserved Decision Maker, introduce them to other Members in the Chapter (ideally within their Power Team) who are warm, welcoming, and willing to share their experience and how they have benefited from their BNI® Membership.
During the Orientation, Reserved Decision-makers may want to have a conversation and get their questions answered before completing an application. They may not come right out with a question, so be prepared to prompt them with: “What impressed you the most about the meeting today?” to get the conversation started.
Often, Reserved Decision Makers will want to take time to think it over, invite them to return to another meeting
Please ask for their mobile number, send them a text message with your name and number as well as the link to the Smart Start System so they can start the process later
Visitor Host—Follow-Up Specialist
With a Reserved Decision-maker, a follow-up call from a caring Visitor Host Follow-Up Specialist is the best approach.
When following up with Reserved Decision Makers, they often want to talk things through and get their final questions answered. They want to hear your story about how you’ve benefited from your membership. Share how you’ve developed business relationships that have helped you personally and professionally. Share the immense amount of education and training that is available to them once they become a Member.
Invite them back for a second visit to see the benefits of your Chapter and see the professional relationships that have been formed. It’s best not to push them to apply for membership but rather to make sure they know that they are welcome to visit a second time.
If they share that they are uncomfortable with public speaking, share your story about how you (or a fellow Member) overcame the fear of speaking by being a Member and taking advantage of the training opportunities and encouragement from the Members.
Visitor Host Team Expectations
All Visitor Hosts are expected to:
Serve for one year term
Arrive 15 minutes before Open Networking for the Visitor Host Huddle. (That means 30 minutes before your meeting start time)
Sign the BNI® Leadership Team Agreement
Attend Leadership Conference & March Best Ideas Conference
Visitor Host Team Checklist of Responsibilities
Ask yourself, “If I visited my Chapter today, would I apply?”
BEFORE the Chapter Meeting each Week—Greeter
▢ Arrive 15 minutes before Open Networking (that means 30 minutes prior to the published meeting time
▢ Put up BNI® Chapter signs in the lobby/hallway/outside door to create visibility for visitors.
▢ Setup up the Welcome Table near the entrance to the meeting room
▢ Visitor Name Badges (pre-written with their FIRST NAME on them)
▢ Pens and markers
▢ BNI® Books
▢ Plaques and stand showing Chapter achievements
▢ Greet visitors as they arrive with a welcoming smile
▢ Have Visitors, Substitutes, and Guests collect their pre-written Name Badge on their lanyard (Visitor/Sub/Guest).
▢ Log into BNI Connect® Operations >> Chapter >> Visitor Registration and Attendance Portal >> Mark Attendance, ensuring all visitor data is correct.
▢ Identify any Visitors, Substitutes, and Guests who were not pre-registered before the meeting and register them using the BNI Connect® App (OR) send the Chapter's unique "Visit this Chapter" registration link to their email as you greet them, ensuring they complete their registration before leaving the welcome table.
▢ Pre-Complete the Visitor Summary Sheet with the information needed for the announcement of the Visitors, Guests, and Substitutes, ensuring any unregistered are added.
▢ Inform Visitors, Guests and Substitutes that there will be an Orientation to find out more about BNI®.
▢ Collect two business cards from each visitor, guest, and substitute.
▢ Write who invited them on the back of each card.
▢ Give one copy of all business cards to the President before the meeting starts.
▢ A Member of the Visitor Host Team announces the Visitors, Guests, and Substitutes to the Chapter at the request of the President. Introduce them with POWER AND PASSION including who invited them and who is a great referral connection
▢ Give one set of visitor business cards to the Visitor Host—Follow-Up Specialist to enable them to call the visitors after the meeting.
DURING the Chapter Meeting each Week—Open Networker/Orientation Facilitator
▢ Set Visitor Expectations
▢ Greet them at the welcome table and introduce them to Members of their Power Team. Ask Visitors for their cell phone number to text them the link to the Smart Start System.
▢ Advise them they may be asked what impressed them most about the meeting and the fact that there will be a visitor orientation to participate in.
After the Chapter Meeting Each Week—Open Networker/Orientation Facilitator
▢ Conduct the Visitor Orientation 5 minutes before the end of the meeting.
▢ Use the Orientation Card to guide visitors/guests/subs. See orientation details below...
▢ Explain the Smart Start System, highlighting its 3 simple steps, which take less than 30 minutes in total to complete.
▢ Answer any questions they may have.
▢ For guests and substitutes who cannot apply to your Chapter, have them scan the QR code on the Discover BNI side of the orientation card to register for an upcoming meeting.
▢ Schedule a follow-up time that day to address any further questions they may have.
AFTER the Chapter Meeting Each Week—Follow-Up Specialist
▢ Verify attendance for visitors/guests/substitutes in BNI® Connect® before the end of the day of the meeting.
▢ Mail a Thank You Card to each first-time, qualified visitor.
▢ Call each qualified visitor within one business day of the meeting.
▢ Ask what impressed them most about the meeting.
▢ Answer questions they may have.
▢ If you think they’d be a good fit, but they are still unsure, invite them back to visit next week.
▢ Provide any feedback from the visitors to the Visitor Host Coordinator to be discussed in the Chapter Success Meeting.
▢ Review the Visitor Summary Sheet received for potential duplicate/overlapping professions as compared to your Chapter Roster and to invite them to a Discover BNI meeting.
AS NEEDED
▢ Coordinate New Members’ participation on the Visitor Host Team as part of the Passport to Success Mentor Program.
▢ For Leadership Team support please attend our weekly Leadership Team Support zoom meetings each Monday from 12:00-1:00PM. Leaders can receive additional training to perform their roles with EXCELLENCE!
▢ For Leadership Team support throughout the week please submit a support request by simply sending an email to Support@BNITampa.com and we will have the right Team Member get in touch to solve the need.
MONTHLY—Visitor Host Coordinator
▢ Attend Monthly Chapter Success Meetings on behalf of the Visitor Host Team
▢ Report on the number of visitors, number of applications, closing ratio, and visitor feedback.
The Visitor Host Team Member also fully understands that he/she will voluntarily step down from the position if, after coaching, he/she is unable to comply with the requirements and expectations of the position.
Visitor Host Coordinator
Before the Meeting
Contact any pre-registered visitors from the BNI Connect® notification e-mails, preferably by phone. Ensure the visitor has the meeting date, time, and location, along with any information about venue fees that might be due. Let them know about other Members within their sphere of influence who are in the Chapter and are eager to meet them. Thank them for registering, and let them know that you are looking forward to meeting with them at the Chapter meeting.
Visitor Host Coordinator Responsibilities
Ensuring that there are a minimum of two Greeters, two Open Networkers/Orientation Facilitators, and one Follow-Up Specialist at each meeting and they are executing their roles flawlessly every week. If one of these Team Members is scheduled not to be at a meeting, coordinate one of the Visitor Host Reserve Members to fill in.
Prepare all Visitors, Guests, and Substitutes’ name badges on the correct lanyard for Visitors, Substitutes, and Guests and print their names on the badge with a dry-erase marker.
They are receiving notifications from Members that a Visitor is expected to attend a specific meeting.
They are stepping in to assist these respective Visitor Host roles before, during, and after a meeting.
They are ensuring that the Visitor Hosts and Visitor Host supplies arrive at the meeting 15 minutes before open networking for the Visitor Host Huddle.
Be prepared to announce the visitors, guests, and substitutes during the meeting as requested by the President.
Before leaving the meeting, ensure that the Visitor Host—Follow-Up Specialist will be sending Thank You Cards for visiting & placing follow-up phone calls and verifying attendance for all Visitors, Guests, and Substitutes into the BNI Connect® database by the end of the business day of the meeting.
Representing the Visitor Host Team at the Monthly Chapter Success Meeting to report on Visitors, follow-up, and feedback.
Coordinating New Members’ participation on the Visitor Host Team as part of the Passport to Success Mentor Program.
Visitor Host—Greeters
Arrive 15 minutes before Open Networking (30 minutes prior to meeting start time) to put up signs in the lobby/hallway/outside door to create visibility for visitors and for the Visitor Host Huddle.
Set up the Welcome Table at a visible location near the entrance of the room.
Welcome Table Item | Where to Find It |
|---|---|
Visitor Registration Report | Download from BNI Connect® and Print |
Pens and Dry-Erase Markers | Chapter purchases pens and markers |
Name Badges and Lanyards | Chapter purchases from the Region Office |
Two Visitor Host—Greeters | You! |
Greet Members, Visitors, Guests & Substitutes
Greet Members with a smile.
Warmly greet & shake hands with all visitors, guests, and substitutes. Introduce yourself as a Visitor Host and introduce them to the Visitor Host – Open Networkers/Orientation Facilitators.
Log into BNI Connect® Operations >> Chapter >> Visitor Registration and Attendance Portal >> Mark Attendance, ensuring all visitor data is correct.
Identify any Visitors, Guests, or Substitutes that were not pre-registered before the meeting and register them using the BNI Connect® App (OR) send the Chapter's unique "Visit this Chapter" registration link to their email as you greet them, ensuring they complete their registration before leaving the welcome table.
Ask the Visitors for TWO copies of their business cards
On the back of both cards, write the name of the Member who invited them.
Give these cards to the President BEFORE the meeting is called to order. President then gives this set to the Vice President AFTER the meeting to assist in recording visitors in the PALMS Report in BNI Connect®.
Give the second set of business cards to the Visitor Host—Follow-Up Specialist who will call all qualified visitors the day after their visit to thank them for coming (and invite them back if they didn’t apply). The Visitor Host— Follow-Up Specialist will also use this set along with the Visitor Summary Sheet for verifying in BNI Connect® the same day of the meeting.
Ask, “What is your profession?”
If it is a profession that is not yet represented in the Chapter, tell them that you are really glad that they are here, and “our Chapter has been looking for a __________________ to pass referrals to!”.
If they are in a profession that is already represented, tell them that they are sure to find this morning’s meeting very interesting! Make them feel welcome! Also, advise them on how they will be introduced during the meeting.
Note: On occasion, you will have Members of another local Chapter or a new Chapter forming who have been asked to observe a nearby Chapter. If they mention that they are a Member of another existing Chapter or are part of a new Chapter forming, DO NOT SOLICIT THEM FOR MEMBERSHIP! They are already a part of BNI®!
At the Welcome Table
Have their pre-written Name Badges for all Visitors, Guests, and Substitutes.
Indicate on the Visitor Summary Sheet that they are in attendance.
Ask each visitor to submit TWO business cards and write the name of who invited them on the back.
Ask Visitors and Guests to submit payment for the weekly meeting room fee (if applicable).
Print and bring to the meeting the completed Visitor Summary Sheet that will be used by a Member of the Visitor Host Team to introduce the Visitors, Guests, and Substitutes at the beginning of the meeting at the request of the President
To the Visitors, say, “If you like what you see today, it's possible to begin the process of locking out your competition by submitting your application toward the end of our meeting!”
Introduce them to the Visitor Host Open Networkers/Orientation Facilitators.
BNI Online Meeting Process for Greeters
Your responsibility is to warmly greet each person who attends the meeting! You need to arrive at least 15 minutes before Open Networking (30 minutes prior to meeting start time) to be prepared for meeting attendees. You will be in the main session of the BNI Online meeting with your Secretary/Treasurer (as they are the meeting host that sets up Breakout Room and assigns attendees to them, you will be a cohost), and as you identify attendees as a Visitor, Substitute or Guest rename the attendee with “*VIS” or “*SUB” or “*Guest” in front of their name. The attendee will then be assigned to the Breakout Room with the Visitor Host Coordinator and Visitor Host Open Networker/Orientation Facilitators. Please note: The Secretary/Treasurer will be actively admitting Chapter Members, Visitors, Substitutes, and Guests into the meeting and assigning them to Breakout Rooms for Open Networking and Pre-Meeting Orientation, and YOU, the Visitor Host Greeters, are the “Directors of First Impressions” that will do most of the talking welcoming everyone as they enter the online meeting.
Visitor Host—Open Networkers/Orientation Facilitators
Visitor Host—Open Networkers/Orientation Facilitators are Members who understand the value of the BNI® Success System and will go to great lengths to show the potential Members the value of being a part of your referral network by introducing them to the people who will help them succeed!
The Visitor Host—Open Networkers should ideally be the same people who conduct the Orientation. Visitors may feel uncomfortable if asked to leave the room with unfamiliar faces. The visitor experience is greatly enhanced when they go through the orientation with Members who made them feel welcome at the start of the meeting. Some of these practices apply specifically to in-person meetings, while others are more relevant to breakout room etiquette.
Make the Visitors and Guests feel very warm and welcome!
Help them find a place to set their things and explain the purpose of Open Networking.
If the visitor has no connection to another Member, have them sit next to you.
Encourage all Members and visitors to stand and network during Open Networking.
Introduce the Visitors to other Members in their Contact Sphere.
Show them where they can get coffee etc.
Introduce them to the President.
Highlight the following agenda items of the meeting;
Open Networking
Visitor Welcome/Introduction by the President
Feature Presentations
Referrals/Testimonial portion of the meeting followed by the “Visitor Contribution”: this is their opportunity to share what impressed them most during the meeting
Visitor Orientation: Introduce them to the other Visitor Host—Open Networker/Orientation Facilitator(s)
Tips for a Successful Visitor Pre-Meeting Orientation (online meetings)
The Visitor Host Greeters will be in the main room welcoming everyone to the meeting. The Chapter Secretary/Treasurer will be admitting Chapter Members, Visitors, Substitutes, and Guests into the main session of the online meeting and assigning them to Breakout Rooms for Open Networking. Visitor Host Greeters will be renaming all of our “*VIS,” “*SUB,” and “*Guest,” and the Secretary/Treasurer will then assign them to your Pre-Meeting Orientation Breakout Room.
The Visitor Host Coordinator will be in the Pre-Meeting Orientation Breakout Room with you as they will be taking down information to later introduce our Visitors and Guests at the beginning of the meeting. (The actual introduction of Visitors and Guests may be delegated to another capable Member of the Visitor Host Team.)
Ask our Visitors and Guests for their Name, Business Name, Professional Classification they would like to represent, Email Address, and Phone Number. (These can be given verbally or typed into the chat window, tell them during the meeting it will be a great opportunity to type that in one block in the chat so all of the Chapter Members will have their information to potentially follow up with them.)
Ask them who invited them to the meeting so we can recognize our inviting Chapter Members.
Ask them how they would like to be powerfully introduced during the meeting, including who would be ideal referral partners for them.
You will then give them a brief overview of what they will be experiencing during the Chapter Meeting that includes:
Open Networking (they will be assigned to a Breakout Room shortly)
Visitor Introductions by a Member of the Visitor Host Team (Visitors do not speak in BNI Tampa Chapter Meetings!)
A Networking Education Moment
Weekly Presentations from all Chapter Members (30 seconds each)
2 Featured Presentations from Chapter Members (8 minutes each)
Chapter Reports from the data we track from every Chapter Member
Referrals and Testimonials from each Member
And finally, our Visitor Orientation, where we come back together and find out what you enjoyed most about the meeting and answer any questions they may have.
Ask them to click on “Leave Breakout Room” to return to the Main Session, where they will be assigned to an Open Networking Breakout Room by the meeting host.
Communicate all of the information for each Visitor and Guest with the Visitor Host Team Member that will be doing Visitor Introductions during the meeting. (Visitors do not speak in BNI Tampa Chapter Meetings!)
Visitor Orientation Outline (all meeting formats)
“Our Visitor Orientation will only take a few minutes. Thank you for being with us today! We want to ask each of you three questions before we give you the opportunity to apply to our Chapter, if this is the right fit for you and your business.
"Are you actively looking to GROW your business through referrals RIGHT NOW?"
"Would you value being part of a SUPPORTIVE NETWORK that meets regularly?"
"Are you willing to invest TIME and RESOURCES into building long-term business relationships?"
"We really don't have anything to sell you here today, you just experienced our meeting for the past 90 minutes, and if what you saw in there hasn't convinced you to be with us going forward, nothing we have to say is going to change your mind."
"There are really only 3 options to choose from:
#1 You are ready to apply and get started! (Scan this QR Code from the side of the Orientation Card titled "Smart Start System".)
#2 Your seat is already taken in this Chapter and you loved what you've seen and need help finding an open seat in a nearby Chapter. (Scan this QR Code from the side of the Orientation Card titled "Discover BNI".)
#3 You aren't sure if BNI is a fit for your business, you need to ask someone else or you aren't sure you can commit to our Chapter to help build your business. To that we say, come back when you are ready. The timing has to be right, and you need to be able to commit to make it work. We've been around for 40 years, we will be here when you are ready!"
ALLOW THOSE READY TO START TIME TO COMPLETE THE APPLICATION. This form only takes a few minutes to complete, help them complete it now.
"I am going to follow up with you later today to see if you have any questions, can I send you a text message with my contact information right now?" Send them a text message with your name and Chapter name now. Send a follow-up message in the afternoon asking if they need any help completing their application.
Visitor Host—Follow-Up Specialist
After each meeting, the Visitor Host—Follow-Up Specialist follows up with each Visitor. This needs to be the day following your Chapter meeting to have the most impact.
The Visitor Host—Follow-Up Specialist uses the second set of business cards collected at the Welcome Table and the Visitor Summary Sheet to write and address a Thank You Card to first-time visitors thanking them for attending the meeting (consider using your Chapter’s SendOutCards representative).
Immediately after the meeting, the Visitor Host—Follow-Up Specialist uses the second set of business cards and Visitor Summary Sheet to verify attendance for all Visitors, Guests, and Substitutes in BNI Connect® before the end of the day (Operations >> Chapter >> Visitor Registration Portal >>Mark Attendance, selecting each visitor and following the prompts to differentiate between first-time visitors, guests, and substitutes.) NOTE: VH Greeters are responsible for making sure all information is complete in BNI Connect® and on the Visitor Summary Sheet, so visitors can be announced with power and passion. The VH Follow-up Coordinator should verify this was done completely by the Greeters.
Visitors, Guests, and Substitutes will receive an automatic email thanking them for attending your meeting that day.
The Visitor Host—Follow-Up Specialist then personally calls all qualified first-time Visitors 24 hours after their visit to thank them for coming (and invite them back if they didn’t apply for membership). During the follow-up phone call, consider scheduling a One-to-One with each visitor; this is a great way to make a personal connection with the visitor and provides excellent business exposure for the Visitor Host—Follow-Up Specialist!
During this follow-up phone call, ask:
What impressed you the most about our meeting?
Do you see our Chapter being a productive use of your marketing time?
Did you get a chance to fill out a Membership Application? Would you like to do so now? If not, would you like to come back for another visit?
Remind them that we are meeting at the same time and place and you look forward to seeing them next week.
Provide any feedback the visitor shares with the Visitor Host Coordinator to take to the Chapter Success Meeting.
The Visitor Experience
The role of the Visitor Host Team is extremely important. It is the Visitor Host Team whose efforts will directly contribute to an increased conversion ratio (visitors becoming Members of the Chapter). Without the role of Visitor Host Teams being effectively performed, the chance of the Chapter growing, and thus everyone doing more business, is greatly reduced. We hope that all BNI® Chapters have an energetic and well-functioning Visitor Host Program and that the President runs a fantastic and professional meeting!